You’ve got all of your orders and customer data in Magento right? Now you want to ship all of those orders with Australia Post eParcel. How? You could manually enter those orders into the Australia Post eParcel Portal, or maybe you could export your order data to CSV, and try to import that file into the eParcel Portal. Another option could be to export your orders to another ‘shipping’ app, and manage your shipping there. Or, you could use linksync eParcel for Magento and manage all aspects of shipping with eParcel right from within your Magento online store, saving you huge amounts of time, money and avoiding the potential for human error.
Never leave Magento!
Never leave Magento!
Save wasted hours by not having to copy and paste order data, or export CSV files, to the Australia Post eParcel portal. Save money by reducing human error – no more double shipping of orders or mistyping of addresses. Deliver brilliant customer service by notifying your customers that their order has shipped, along with their tracking number for the delivery.
The linksync eParcel solution is available on two different plans:
1. Business Plan for US$39 per month and includes shipping of 100 parcels/articles per month. Additional articles are charged at .30c per article.
2. Premium Plan for US$69 per month, and includes shipping of 250 parcels/articles per month. Additional articles are charged at .20c per article.
Frequently Asked Questions
Will linksync eParcel calculate shipping charges for customer orders on Checkout?
No, our eParcel solution is only intended to manage orders with eParcel once an order is received. You’ll still need your own solution for charging shipping for orders on checkout.
Are there any limitations to linksync eParcel for Magento when compared to the Australia Post eParcel Portal?
Yes, there are features and options that the eParcel Portal supports that linksync eParcel for Magento. At this time, the linksync eParcel for Magento solution does not support the Cash to Collect eParcel service. We plan to incorporate this into our future release.
Can I use my existing Shipping Methods?
Yes, we can apply eParcel shipping to your existing shipping options.
Does linksync eParcel for Magento support Checkout with Multiple Addresses?
Yes, orders placed using Checkout with Multiple Addresses combined with an eParcel shipping method will be managed by linksync eParcel for Magento.
Does linksync eParcel for Magento support multi-print of labels?
Yes, choose the format used for creating shipping and return labels. Options are:
- SP – single plain – one A6 sized label per ‘page’
- SPP – single pre-printed -one A6 sized label per ‘page’
- MP – multi plain – multiple labels per A4 ‘page’
- MPP – multi pre-printed – multiple labels per A4 ‘page’
Does linksync eParcel for Magento validate delivery addresses?
Yes, all orders associated with eParcel shipping are validated against the Australia Post postcode database. If an address fails validation it’s flagged against the order so that site administrators are notified. A consignment can only be allocated to an order with a valid delivery address. Now, because we validate orders as they are created, when you first install linksync eParcel, existing orders won’t have been validated, so they’ll all show as invalid. Don’t be alarmed by this – its normal. You just need to view each order, and if the address passes validation, you can simply refresh your page, and move forward with creating your consignments. If the address is invalid, you just need to correct it, and we’ll revalidate it when you save.
How does linksync Magento eParcel work?
With linksync for eParcel and Magento, we generate consignment and article numbers for you, create labels, produce manifest summaries, notify your customers of tracking information and more, then when you’re ready to despatch your manifest, we upload it to the Australia Post eParcel SFTP server on your behalf. Once you sign-up for linksync for eParcel and Magento, and install the linksync Magento eParcel module, you can start managing your eParcel consignments from within Magento. All configuration options are managed from within WooCommerce using the Admin Settings for linksync eParcel for WooCommerce, including your eParcel account number, eParcel shipping options, confirmation email details sent to users when orders ship, and other options.
Is there a test mode for linksync eParcel for Magento?
Yes, in Admin Settings for linksync eParcel for Magento there is the option to set the Operation Mode to either Live or Test. Test mode enables you to use and test all features of the linksync eParcel for Magento module without actually submitting a manifest to Australia Post on despatch of a manifest. Live mode will upload your manifest to Australia Post SFTP server on despatch of a manifest.
What happens to an existing consignment if the shipping address, consignment information, or article details are modified?
When you modify an order shipping, consignment or article information, all order and consignment data is resubmitted to linksync. That means, you’ll need to reprint labels for the consignment. The consignment number should not change, but the article details may change depending on the changes you’ve made.
What happens when an order with an eParcel consignment against it is cancelled?
When you cancel an order, whether it be by manually cancelling the order, or by editing an existing order, any un-despatched consignments against that order will automatically be cancelled. In the case of editing an existing order, you will need to create a new consignment and re-print labels against the new order version.
What notification options do we have to advise our customers of tracking numbers?
You have two options with linksync eParcel for notifying your customers of tracking information:
- Use Australia Post notification service, where they will email your customer with delivery advice when the consignment is on-board for delivery. You can set-up the Australia Post email notification at Admin Settings for linksync eParcel for Magento. Note, Australia Post will not send email confirmation when a consignment is despatched – you should use the following option if you require this feature.
- Send an email notification from Magento with a customisable email message letting your customers know that their order has shipped when you despatch a manifest. You can set-up the Notify Customers on despatch of Manifest at Admin Settings for linksync eParcel for Magento.
Will manifests submitted with linksync eParcel for Magento still be accessible through the Australia Post eParcel Portal?
Yes, all manifests submitted with the linksync eParcel for Magento will be accessible via the eParcel Portal as if you’d entered them via the portal. They will usually appear in the Portal within 10 minutes of the manifest being submitted by linksync eParcel for Magento.
Is the ERI - PREMIUM EMS RETURN charge code supported in our linksync plugin?
No, we have no support for international returns. They will need to use the eParcel portal to handle returns.